pivotel

Articles

Hosted Telephone Managed Services

Call Manager from Pivotel is a Vox Datapro web-based Telephone Management System (TMS) that provides a holistic view of your organisation's telephony patterns and traffic. One of the biggest challenges facing ICT managers in current market conditions is analysing the complex and diverse ways in which telephone calls are billed amongst a handful of suppliers that may be connected to your business, while simultaneously controlling or reducing costs.

Call Manager offers a comprehensive solution to this challenge by:

  • Providing all role players in your organisation with a single view of your telecoms expenditure
  
  • Identifying shortfalls and opportunities within your organisation
  • Ensuring that the most effective call rates are implemented at all times
  • Reducing the time and resources required to manage your telecoms costs
  • Maintaining the optimal telecoms spent on a monthly basis
  • Analysing extension details to highlight staff misuse and abuse of telephones, thus reducing expenditure

Call Manager is a powerful reporting tool that aids with control and management of your organisation's telephony and offers a comprehensive analysis of calling activities.

Call Manager vs. Traditional TMS

     
Call Manager from Vox Datapro   Traditional TMS
     
No server, software, capital expenditure or maintenance costs.   Customer has to supply a server for the on-site TMS to operate, thus incurring setup and installation costs, plus ongoing maintenance costs of hardware and software.
     
100% up-to-date call charge tables.   Often out-of-date, thus contributing to increased costing error and call-out fees incurred from TMS vendors to continually update these tables.
     
Unlimited number of users can access the reports via the web.   User licences generally have to be purchased for every user.
     
Users mark their private calls via the website and emails are sent directly to HR for salary deductions (if applicable).   Manual process to mark private calls and not via a web interface.
Dashboard, which is an optional additional feature, is a high-impact, graphical, single web page view of the most important recent statistics and telephone call records from your organisation's PBX. You can specify the time period for display of the data, from yesterday to last month.   Dashboard provides managers, who do not have time to read TMS detailed reports, with an executive summary of the most important information pertaining to the Call Manager TMS system.
 
Note: Dashboard is billed separately